The client faces difficulties in providing a reliable and user-friendly mobile solution that enables customers to order courier services, pay for shipping costs seamlessly, and access their prior shipping locations. The existing platform lacks mobile accessibility, which limits customer engagement and operational efficiency in both local and international delivery services.
A mid-sized logistics company seeking to enhance its delivery management system through a mobile platform, allowing users to book courier services, manage payments, and access previous shipping data.
The new mobile shipping management application is expected to significantly improve customer engagement by providing seamless booking and payment experiences. It aims to increase user retention, reduce booking time, and streamline operational workflows, contributing to an estimated 20-30% growth in mobile transaction volume and enhanced service accessibility across local and international delivery markets.