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Development of a Cross-Platform Mobile Application for Enhanced Customer Engagement and Data Management

saigontechnology.com

Information technology

Business services

Consumer products & services

Business Challenges

The client struggled with inefficient customer data utilization, lack of personalized service delivery capabilities, and technical difficulties in implementing offline functionality. Frequent changes to data formulas and the need for real-time device condition tracking further complicated their operational efficiency.

About the Client

A technology-driven company seeking to revolutionize customer engagement through personalized digital experiences and advanced data analytics.

Strategic Goals

Develop a cross-platform mobile application for personalized customer engagement
Implement robust data visualization and interpretation capabilities
Enable seamless offline mode operations with synchronized updates
Create intuitive device condition search functionality via Excel integration
Enhance customer satisfaction through interactive user experiences

Core System Requirements

Excel file import for device condition search
Offline data access and synchronization
Interactive customer data visualization dashboards
Real-time notification system
Customizable user interface with modern design elements

Technology Stack

React Native

Firebase

RESTful APIs

System Integrations

Existing customer data management systems
Cloud storage solutions
Third-party analytics platforms

Performance Criteria

Cross-platform compatibility (iOS/Android)
High scalability for growing user base
Secure data encryption and privacy controls
Sub-second response times for core operations
Intuitive user interface with accessibility compliance

Expected Business Outcomes

The solution is projected to increase customer engagement metrics by 40%, reduce operational costs through automated data processing, and provide a 100% ROI within 18 months. Enhanced data visualization capabilities will enable faster decision-making, while offline functionality will improve service reliability in low-connectivity environments.