Development of a Cross-Platform Hospitality Engagement and Contactless Service App

A hospitality provider aims to bridge the gap between guests and hotel services by offering seamless, contactless interactions, real-time updates, and streamlined booking processes. Current systems lack integrated solutions for personalized guest experiences, efficient communication, and scalable technology architecture to support multi-location operations across different regions.

A mid-sized hotel chain seeking to enhance guest experience through integrated digital solutions and contactless services.

• Develop a Minimum Viable Product (MVP) for a cross-platform mobile application tailored for hotel guests and staff.
• Create middleware to connect the app with existing hotel management systems and third-party services, enabling interoperability.
• Implement API integrations to facilitate real-time data exchange for reservations, payments, and guest interactions.
• Design comprehensive system documentation and operational procedures for future scalability.
• Conduct pilot testing across select hotel locations to validate functionality and user experience.
• Ensure the platform supports multiple languages and regional customization to serve diverse customer bases.
• Enable functionalities for contactless reservations, payments, and hotel services to enhance safety and convenience.
• Incorporate layered user roles for guests, hotel staff, management, and support teams with appropriate access levels.
• Integrate loyalty points and property-related offerings to foster guest retention and increased revenue.

• Contactless booking and payment options for guests to streamline reservations and transactions.
• Real-time updates on hotel events, local activities, and guest-specific recommendations linked to location-specific data.
• Seamless integration with existing Property Management Systems (PMS) via APIs and middleware architecture.
• User role management to customize functionalities for guests, staff, housekeeping, maintenance, and management.
• Multilingual support starting with English, with scalable support for additional languages.
• Loyalty points system allowing redemption for upgrades, services, or property purchases.
• External linking for activity recommendations and local attractions, integrated via external websites and social media links.
• Temporary public chat channels with expiration to facilitate community engagement during events or promotions.
• Reservation management functionality enabling corporate or employer-initiated bookings for staff.
• Layered UX navigation to provide progressive feature access based on user roles and engagement levels.

• Property Management System (e.g., PMS like Mews) for reservation and room management.
• Third-party booking engines and external activity offer platforms.
• Loyalty and upselling systems for property-specific promotions.
• Social and external activity recommendation sites for linking external content.
• Payment gateways supporting multiple flexible payment options, including loyalty redemption.

• Scalable architecture supporting multi-location hotel chains with global reach.
• High performance with fast response times and optimized load handling, ensuring low latency for real-time updates.
• Robust security protocols to protect sensitive guest data and transaction information.
• Availability and fault tolerance through microservice isolation and redundancy measures.
• Compliance with data privacy standards across various regions and languages.

The new cross-platform hospitality engagement app is expected to significantly enhance guest satisfaction through seamless, contactless interactions and personalized experiences. It will streamline booking and service processes, reduce operational burdens, and foster guest loyalty. The system aims to support multi-location scalability, improve operational efficiency, and increase revenue through targeted upselling and marketing integrations, ultimately boosting market competitiveness and customer retention.