Development of a COVID-19 Compliance Mobile App for Foodservice Establishments

The client faces ongoing challenges in ensuring health and safety compliance amid pandemic conditions, necessitating a mobile solution that offers contactless ordering, safety measures, and operational management to protect guests and staff while maintaining business continuity.

A mid-size regional restaurant chain seeking to enhance customer safety and streamline online operations during and post-pandemic.

• Develop a cross-platform mobile app for iOS and Android that is fully COVID-19 compliant and meets all safety and security standards.
• Create an intuitive interface enabling users to find nearby restaurants, view menus, and select contactless ordering options including delivery, takeout, and dine-in reservations.
• Implement a comprehensive admin dashboard to allow restaurant staff to manage orders, update menus, upload promotional content, and monitor real-time order status.
• Integrate digital health questionnaires to screen customers for COVID-19 symptoms prior to service.
• Provide seamless payment processing and order tracking notifications to enhance user experience.
• Ensure the system supports role-based access controls for staff with different responsibilities.

• Restaurant filtering by location, category, and preferences
• Mode-specific ordering workflows for dine-in, takeout, and delivery
• Customer notifications and push updates for order status changes
• Address management for quick order placement
• Integrated secure payment processing with failure notifications
• Allergy and dietary restriction indicators during order placement
• COVID-19 health screening questionnaire during ordering
• User registration and login via social media platforms or email
• Guest checkout option without registration
• Admin dashboard with role management, menu editing, promotional activities, and order tracking via a Kanban-style interface

• Payment gateways (Stripe SDK or equivalent)
• Geolocation and mapping APIs (e.g., HERE API, Google Location Services)
• Notification services (e.g., OneSignal or equivalent)
• Social media authentication (Facebook, Google, Apple)
• External health screening APIs (if applicable)

• High scalability to support large user volume peaks
• Minimal latency for real-time notifications and order updates
• Robust security protocols for sensitive data and payment transactions
• High availability with 99.9% uptime
• Responsive design ensuring seamless experience across devices

The deployment of the COVID-19 compliant mobile app is expected to increase customer confidence and engagement by providing a safe, contactless dining experience. It aims to reduce wait times and operational bottlenecks, leading to improved customer satisfaction, increased order volume, and enhanced safety compliance. Anticipated outcomes include higher user adoption rates, expanded market reach, and better operational oversight, contributing significantly to business resilience and growth.