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Development of a Comprehensive SaaS Event Management and Booking Platform

visuality.pl

Information technology

Hospitality & leisure

Business services

Challenges in Event and Booking Management for Tour Operators

Tour operators struggle with simultaneous trip organization and sales due to fragmented tools, manual document processes, inefficient payment systems, and lack of centralized control over bookings, transportation, and accommodation management.

About the Client

A SaaS company providing event management and booking solutions for tour operators and event organizers

Project Goals for SaaS Event Management Platform Development

Create a scalable MVP with core event management and booking functionalities
Design intuitive interfaces for both administrators and end-users
Integrate automated payment processing and document generation
Enable customizable trip offerings with dynamic pricing models
Ensure cross-device compatibility and seamless user onboarding

Core Functionalities and Key Features

Customizable trip management with payment plans
Interactive booking administration interface with drag-and-drop functionality
Multi-currency payment gateway integrations
Automated document generation engine (agreements, vouchers, reports)
Responsive customer-facing booking interface
Real-time statistics and analytics dashboard

Technology Stack Preferences

React.js for front-end development

Node.js with Express for backend

MongoDB for database management

Figma for UI/UX design

AWS for cloud hosting

Third-Party System Integrations

Stripe/PayPal payment gateways
Live Chat customer support integration
Google Analytics for user behavior tracking
Twilio for SMS notifications

System Quality Requirements

High availability (99.9% uptime)
Scalable architecture for global users
GDPR-compliant data security
Sub-2-second page load times
Cross-browser compatibility

Expected Business Impact of the SaaS Platform

Streamlined event management operations reducing administrative workload by 60%, increased booking conversion rates through intuitive user experience, automated revenue streams via integrated payments, and scalable infrastructure supporting 10x growth in user base within the first year of operation.