The client requires an online platform to assist customers in making informed purchasing decisions before visiting the physical store. Current challenges include difficulty in comparing products and prices, limited access to detailed product information, and the absence of a centralized hub for user reviews, special deals, and industry news, which hampers customer engagement and online conversion rates.
A leading electrical retail chain with a broad inventory of high-quality electrical products across multiple brands, aiming to enhance customer engagement and sales through an advanced online comparison and informational platform.
The implementation of this comparison and informational platform is expected to significantly increase customer engagement, resulting in higher foot traffic in physical stores, improved online conversion rates, and enhanced brand visibility. Quantitative goals include managing an extensive product catalog, providing swift and accurate filtering, and establishing a trusted informational hub for industry news, ultimately driving increased sales and customer satisfaction.