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Development of a Comprehensive Employee Experience Platform

emerline.com

Human Resources

Business services

Core Challenges

Medium to large businesses struggle to effectively engage employees with corporate benefits, wellness programs, and internal resources. Existing systems lack a centralized platform for easy access, leading to inefficient processes, reduced employee satisfaction, and difficulties in fostering a strong company culture. Businesses also face challenges in integrating various third-party services and tracking employee engagement with these services.

About the Client

Espresa is a platform provider focused on delivering employee experience solutions to medium and large businesses, streamlining internal communication and benefit management.

Project Goals

Develop a unified platform to streamline access to corporate benefits, wellness activities, events, and internal communities for employees.
Improve employee engagement and satisfaction by providing a convenient and personalized employee experience.
Enhance communication and collaboration between businesses, employees, and third-party service providers.
Provide HR teams with data-driven insights into employee utilization of benefits and services.
Expand the platform's service offerings through seamless integration with third-party providers.

Functional Requirements

Employee self-service portal for accessing benefits, services, and information.
Integrated calendar for scheduling events, classes, and meetings.
Mobile app for on-the-go access to platform features.
Personalized recommendations for relevant benefits and activities.
Gamified challenges and rewards programs to drive engagement.
Automated reimbursement processing.
Employee recognition and reward system.
Employee Resource Group (ERG) management.
Customizable reporting and analytics dashboard.
Multi-currency support for global reimbursements.

Technology Stack

Angular (Frontend)

Python (Backend)

PostgreSQL (Database)

Django (Backend Framework)

Java/Kotlin/Objective-C/Swift (Mobile Development)

Integrations

Google Calendar
Outlook
iCalendar
Slack
Stripe
Headspace
ClassPass
Global Reward System
Blackhawk Gift Cards
SFTP
Analytics systems

Non-Functional Requirements

Scalability to support a growing number of users and services.
High performance and responsiveness.
Robust security measures to protect sensitive employee data.
Accessibility across devices (web and mobile).
Data privacy compliance (GDPR, CCPA).

Expected Business Impact

Implementation of this platform is expected to result in increased employee engagement (aiming for a 98.5% annual engagement increase), improved employee satisfaction (targetting a 99% satisfaction rate), enhanced HR efficiency (through automation and data insights), and strengthened company culture (fostered by improved communication and recognition). The platform should also contribute to a high customer retention rate (aiming for 98%) and positive customer recommendations (targeting 99%).