Development of a Cloud-Native Automotive After-Sales Platform to Accelerate Deployment and Enhance User Experience

The client aims to expand their global dealership network and requires a modern, cloud-native platform for aftersales operations. They face challenges in reducing deployment times, streamlining development processes, and enhancing the user experience with reliable, efficient software solutions—necessitating an automated, DevOps-driven approach to meet evolving market demands.

A mid to large-sized automotive dealership network seeking to optimize their aftersales management and customer engagement through a scalable, cloud-based platform.

• Reduce software development lead time by over 80 days annually through process optimization.
• Decrease deployment times from hours to minutes via automation and continuous integration practices.
• Achieve at least 95% test coverage for API automation to ensure early detection of issues and improve release quality.
• Implement a cloud-native, scalable platform within the Microsoft Azure ecosystem leveraging DevOps practices.
• Develop a user-friendly application with a consistent, seamless experience validated through comprehensive UX audits, tailored for dealership aftersales operations.

• Comprehensive API automation with at least 95% test coverage to ensure robust integration and early fault detection.
• Automated CI/CD pipelines to enable multiple deployments per day, reducing manual build and deployment efforts.
• A user-centric interface with validated UX design for seamless end-user interactions across dealership staff and customers.
• Real-time monitoring and analytics dashboards to support ongoing process improvements and operational insights.
• Secure, scalable architecture aligned with industry standards for data security, privacy, and compliance within the cloud environment.

• Dealership Management Systems (DMS) for inventory, sales, and customer data synchronization.
• Service plan providers for comprehensive aftersales management.
• Monitoring and analytics tools for operational insights.
• Security and compliance systems to ensure data protection and privacy standards.

• Deployment automation to reduce deployment time from hours to minutes.
• High scalability to support expanding dealership networks and increased transaction volume.
• Performance optimization to enable multiple deployments daily without downtime.
• Robust security measures to protect sensitive customer and business data.
• Maintained test coverage of at least 95% for APIs to ensure consistent quality.

The platform is expected to significantly accelerate software deployment cycles—reducing lead time by over 80 days annually—and decrease deployment times from hours to minutes. This will enable the client to deliver new features more frequently, improve operational efficiency, enhance customer engagement, and maintain a competitive edge in the automotive aftersales market while ensuring high platform stability and quality.