As the company's business expands into new geographical markets and product lines, maintaining efficient, accurate, and real-time product pricing becomes increasingly complex. The current legacy systems and manual processes lead to delays, inconsistencies, and elevated operational costs, hindering the ability to quickly onboard new products and adapt to pricing fluctuations. This results in a fragmented customer experience and reduced sales efficiency.
A large retail distributor with multiple physical and eCommerce channels, operating across various countries, managing diverse product catalogs and pricing strategies to serve both B2B and B2C customers.
The implementation of this cloud-based, unified pricing system is expected to significantly improve operational efficiency, reducing manual efforts and processing times by up to 80%. It will enable near-instantaneous price updates, minimize discrepancies across sales channels, and enhance the customer experience through personalized offers. The system aims to support rapid onboarding of new products, leading to increased sales velocity and market responsiveness, ultimately accelerating revenue growth and reducing operational costs.