Development of a Cloud-Based Backoffice Management System for Road Safety and Transportation Services

The client faces operational inefficiencies due to an outdated legacy system, which hampers project management, client coordination, invoicing, and real-time data access. Previous rebuild efforts failed to meet expectations, emphasizing the need for a robust, scalable, and integrated solution built with current technologies and security standards.

A specialized road safety auditing company providing comprehensive safety assessments, strategy development, traffic management, and related services aiming to enhance operational efficiency and safety compliance.

• Implement a fully functional, cloud-hosted backoffice system to improve operational efficiency.
• Streamline management of projects, clients, jobs, and invoicing processes within a unified platform.
• Ensure high system performance, scalability, and security to reduce downtime and manual intervention.
• Enable real-time data updates, such as calendar events and project statuses, using modern web technologies.
• Facilitate automated deployment processes for continuous delivery and disaster recovery readiness.
• Achieve rapid feature deployment with minimal lead time, targeting feature-to-client implementation within hours.

• Project, client, and job management modules for comprehensive operational oversight.
• Centralized calendar system with real-time synchronization for scheduling and event tracking.
• Invoicing and billing subsystem integrated with client and project data.
• Secure user authentication and authorization leveraging modern standards (OAuth2.0, Azure Active Directory).
• Real-time updates for calendar and project statuses using WebSocket technology.
• Automated deployment pipeline with infrastructure as code for rapid environment setup and disaster recovery.
• Integration with external calendar services and profile management APIs for seamless user experience.

• Calendar services (e.g., Outlook/Google Calendar) for scheduling synchronization
• Authentication providers (Azure AD, OAuth2.0) for security management
• Client profile systems for user data synchronization

• System hosted on cloud infrastructure to ensure scalability and high availability.
• Response times for user requests should be under 2 seconds for core modules.
• Deployment automation enabling feature rollout within 8 hours from request.
• Disaster recovery capabilities with minimal manual intervention using infrastructure as code.
• Security compliance with industry standards for data protection and access control.

The deployment of the modernized cloud-based backoffice system aims to significantly enhance operational efficiency by streamlining project and client management, reducing manual workflows, and minimizing system downtime. It is expected to improve feature deployment lead times to less than 8 hours, increase real-time data accuracy, and bolster security, ultimately enabling the client to provide safer and more efficient road safety services with timely insights and enhanced client satisfaction.