The client manages extensive, complex patient medical histories and relationships with multiple healthcare providers, caregivers, and support services. The existing legacy system limits their ability to link patient relationships across multiple institutions, search for specialists with specific expertise, utilize team experience for operational efficiency, access source medical records seamlessly, and facilitate patient engagement through communication tools. These limitations hinder efficient patient navigation and clinical trial matching, impacting the quality and timeliness of care provided.
A large healthcare organization or non-profit patient navigation network providing specialized medical support and clinical trial matching services across multiple institutions and disciplines.
The new platform aims to significantly enhance patient navigation services by reducing information search time, enabling personalized clinical trial matching, and fostering stronger relationships among patients and healthcare providers. Expected outcomes include improved care coordination, increased clinical trial enrollment, and more efficient operations supporting over 600 patients annually—ultimately enabling the client to deliver timely, personalized care in a cost-effective manner.