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Development of a Centralized Employee Engagement and Knowledge Platform
  1. case
  2. Development of a Centralized Employee Engagement and Knowledge Platform

Development of a Centralized Employee Engagement and Knowledge Platform

oomphinc.com
Business services
Non-profit

Challenges Faced in Internal Communication and Employee Integration

The organization struggles with fragmented communication, inefficient onboarding processes, and limited opportunities for employees to connect and share knowledge across global offices. Additionally, existing solutions do not fully support secure, customized internal content sharing aligned with the company's branding, hindering employee engagement and operational efficiency.

About the Client

A large, multinational private equity or consulting firm seeking to enhance internal communication, onboarding, and employee connection across offices through a custom-branded intranet platform.

Goals for Building an Internal Engagement and Knowledge Platform

  • Create a secure, scalable, and fully customizable intranet platform to serve as the primary internal communication hub.
  • Support efficient onboarding processes to accelerate new hire integration.
  • Provide an employee directory with photos, bios, roles, and organizational structure for easier connection.
  • Organize company news, events, and communications by location and cross-office to foster community spirit.
  • Develop a portfolio dashboard displaying key projects, team involvement, and pertinent information for enhanced knowledge sharing.
  • Support both task-oriented and exploratory browsing modes to improve daily operational efficiency and cultural engagement.
  • Implement advanced search and filtering capabilities for quick access to team members, content, and company news.

Core Functional Specifications for the Employee Platform

  • Secure, customizable user authentication and role-based access control.
  • Employee directory featuring photos, bios, and organizational chart integration.
  • Content management for news, events, and internal communications, organized by location and globally.
  • Investment portfolio dashboard for sharing project details, team contributions, and key metrics.
  • Dual-mode browsing experience enabling quick task completion (task mode) and exploration of company culture and initiatives (explore mode).
  • Advanced search, filtering, and personalization for content discovery and navigation.
  • Integration of multimedia content, including videos and interactive elements, for engagement.
  • Support for hosting on client’s private network to ensure security and branding customization.

Preferred Technologies and Architectural Choices

A flexible CMS platform (e.g., Drupal 8 or equivalent) for scalability and customization.
Self-hosted infrastructure to support security and brand alignment.
Responsive design for accessibility across devices and platforms.

Essential External System Integrations

  • Authentication systems for secure login (e.g., LDAP, Active Directory).
  • Analytics and tracking tools (e.g., Google Analytics, Hotjar) for user interaction insights.
  • Internal communication tools and calendars for news and events updates.
  • External video hosting platforms for embedded multimedia content.
  • Team data and project management systems for portfolio dashboard updates.

Key System Performance and Security Benchmarks

  • Scalable architecture supporting hundreds of concurrent users with minimal latency.
  • Secure data handling and compliance with privacy standards, including role-based access control.
  • Fast page load times to support intuitive navigation and search.
  • High availability with 99.9% uptime to ensure reliable access.
  • Custom branding and visual identity to match corporate standards.

Anticipated Business Benefits and Impact of the Platform

The deployment of the new internal platform aims to significantly improve employee engagement, accelerate onboarding times, and foster stronger collaboration across global offices. Expected outcomes include increased knowledge sharing, higher employee satisfaction, and more cohesive company culture, evidenced by improved communication metrics and user engagement levels. The platform is anticipated to support the organization’s evolving remote and hybrid work models, adapting to future digital workplace needs.

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