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Lack of direct customer acquisition channels and digital infrastructure to support B2C operations for repair services, requiring a scalable platform to connect with end consumers while maintaining service location accuracy.
A repair services company expanding from B2B to B2C markets through digital transformation
Enables market expansion into B2C segment with potential for 300% customer base growth, reduces service coordination costs by 40% through automated location mapping, and maintains brand consistency via centralized CMS control.