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Development of a B2B SaaS Telemedicine Platform for Enhanced Online Healthcare Services
  1. case
  2. Development of a B2B SaaS Telemedicine Platform for Enhanced Online Healthcare Services

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Development of a B2B SaaS Telemedicine Platform for Enhanced Online Healthcare Services

sevencollab
Medical
Health & Fitness
Information technology

Challenges in Traditional Healthcare Service Delivery

Clinics face significant limitations in providing accessible healthcare services due to physical infrastructure constraints, inefficient appointment systems, and lack of digital tools for remote patient care. Patients experience difficulties accessing specialists, particularly in rural areas, while healthcare providers struggle with manual record-keeping and limited operational scalability.

About the Client

Digital healthcare solutions provider specializing in telemedicine platforms for clinics and healthcare institutions

Digital Transformation Goals for Healthcare Delivery

  • Create a scalable B2B SaaS platform enabling clinics to deliver secure telemedicine services
  • Implement HIPAA-compliant video consultation capabilities with screen-sharing functionality
  • Develop integrated electronic health record (EHR) management system with audit trails
  • Establish automated appointment scheduling and patient notification workflows
  • Ensure seamless integration with existing clinic management systems

Core Platform Capabilities

  • Secure video/audio consultations with screen-sharing
  • Electronic prescription management system
  • Real-time appointment booking with calendar synchronization
  • Patient health record portal with document upload
  • Clinician dashboard for case management
  • Multi-factor authentication with role-based access control
  • Mobile-responsive interface for iOS/Android

Technology Stack Requirements

AWS cloud infrastructure with Kubernetes orchestration
React.js for front-end development
Node.js with Express framework
WebRTC for real-time communication
MongoDB for document storage
HL7/FHIR standards for healthcare data exchange

System Integration Needs

  • EHR system APIs (e.g., Epic, Cerner)
  • Payment gateway integration (Stripe/Adyen)
  • Single sign-on (SSO) with Okta
  • Twilio for SMS notifications
  • Google Cloud Healthcare API

Operational Requirements

  • HIPAA and GDPR compliance
  • 99.95% platform uptime SLA
  • Support for 10,000 concurrent video consultations
  • End-to-end encryption for data in transit/at rest
  • Cross-browser compatibility (Chrome, Firefox, Safari)
  • Automated scaling with AWS Auto Scaling Groups

Anticipated Business Outcomes

Enables clinics to expand service reach by 300% through digital channels, reduces administrative overhead by 40% via automated workflows, and improves patient satisfaction scores by 25% through convenient access to care. The platform will establish a recurring revenue stream while positioning clinics as innovators in digital healthcare delivery.

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