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Develop Enhanced Flight Compensation Claims Platform

brightinventions.pl

Insurance

Legal

Travel

Financial services

Customer Experience and Efficiency in Flight Compensation Claims

Passengers often face a complex and time-consuming process when seeking flight compensation. Existing methods are fragmented, requiring manual effort and resulting in low claim success rates and customer frustration. There is a need for a streamlined, user-friendly platform to guide passengers through the claims process and automate the necessary steps.

About the Client

AirHelp is a technology company that helps passengers claim flight compensation for delayed, canceled, or denied boarding flights.

Project Goals

Increase customer satisfaction with the flight compensation claims process.
Improve the efficiency of the claims process by automating key tasks.
Increase the success rate of flight compensation claims.
Expand AirHelp's reach and user base.
Reduce operational costs associated with manual claim processing.

Functional Requirements

Flight eligibility checker based on real-time flight data.
Guided claims process with clear instructions and required documentation.
Automated claim submission to relevant airlines and insurance providers.
Real-time claim status tracking and notifications.
Secure storage of user flight information and claim documents.
Multi-language support.
Integration with flight data APIs.

Preferred Technologies

iOS Native Development (Swift)

Backend: Node.js or Python (Django/Flask)

Database: PostgreSQL or MongoDB

Cloud Platform: AWS or Google Cloud Platform

Integrations Required

Flight data APIs (e.g., FlightStats, FlightAware)
Airline APIs (for claim submission)
Payment gateway (for potential service fees)
Notification services (e.g., Firebase Cloud Messaging)

Key Non-Functional Requirements

Scalability to handle a large volume of users and claims.
High performance and fast response times.
Security to protect user data and financial information.
Reliability and availability.
Data privacy compliance (GDPR, CCPA).

Expected Business Impact

This project is expected to significantly improve AirHelp's customer satisfaction, increase claim success rates, and expand its market reach. By automating the claims process and providing a user-friendly experience, AirHelp can establish itself as the leading provider of flight compensation services. Improved efficiency will also lead to reduced operational costs and increased profitability.