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Invisible Health Solutions is facing challenges with a convoluted signup process leading to high abandonment rates. They also have data silos across multiple systems (email marketing, CRM, ticketing, appointment scheduling, payment, lab management, reviews) with limited integration, causing inefficiencies, manual workarounds, and hindering scalability. Their existing CRM (Freshsales) lacks the necessary automation and customization to effectively manage customer relationships and optimize workflows.
A health tech company revolutionizing orthodontic treatment with invisible braces and a digital-first approach.
Successful completion of this project is expected to result in increased user engagement, improved customer satisfaction, enhanced operational efficiency, and reduced manual effort. The customized CRM system will provide Invisible Health Solutions with greater control over its operations, leading to improved customer retention and accelerated business growth.