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Develop and Enhance Mobile Platform for Digital Services

appinventiv.com

Telecommunications

Information technology

Consumer products & services

Need for a Comprehensive Digital Service Platform

Unitel, a well-established telecommunications provider, recognized the need to evolve beyond traditional services and establish a strong presence in the mobile app market. While they launched the Toki app, they required ongoing support and feature enhancements to solidify its position as a leading daily service platform and generate new revenue streams.

About the Client

A leading Mongolian ICT service provider group company with a strong background in mobile communications seeking to expand its presence in the mobile app market.

Key Project Goals

Enhance the functionality and user experience of the Toki mobile application.
Increase user engagement and active user base.
Generate new revenue streams through app features.
Improve app stability and reduce bug count.
Maintain and update the app with innovative features and security patches.
Ensure scalability to accommodate future growth.

Core App Functionality

Taxi booking
Food ordering
Ticket booking (flights, events, etc.)
Utility payment
International calling and texting
Metro/bus card top-up
Seamless payment gateway integration
User account management
Push notifications
Balance checking

Technology Stack

Kotlin (Android)

Firebase

Reactive Programming

Coroutines

New Core Architecture

External System Integrations

Payment gateways
Mapping services (for taxi booking)
Ticketing platforms
Utility providers
Firebase services (authentication, push notifications, analytics)

Non-Functional Requirements

High Scalability
Robust Security
High Performance
Reliability & Stability
Excellent User Experience (UX)
Regular Performance Monitoring

Expected Business Impact

This project is expected to result in a significant increase in active users, app downloads, and revenue generation for Unitel. By providing a comprehensive digital service platform, Unitel will strengthen its position in the mobile app market, improve customer engagement, and unlock new revenue opportunities. The focus on improved app stability and performance will enhance user satisfaction and brand loyalty.