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Develop and Enhance BuzzMe: Real-time Order Notification Web Application

appetiser.com.au

Hospitality & leisure

Food & Beverage

Retail

Customer Experience Inefficiencies

Small businesses and restaurants face challenges in providing timely and convenient order notifications to customers, often relying on outdated methods like in-store buzzers or manual name calling. This leads to customer frustration, increased wait times, and a less positive overall experience.

About the Client

Appetiser is a company specializing in developing innovative technology solutions for the food and beverage industry, focusing on enhancing customer experiences and operational efficiency in restaurants, cafes, and small businesses.

Project Goals

Expand the reach and functionality of the BuzzMe web application.
Modernize customer order alerts across various hospitality services.
Improve customer satisfaction by providing real-time order notifications.
Increase operational efficiency by reducing the need for manual order announcements.

Functional Requirements

Real-time push notifications to customers upon order completion.
Order status tracking for customers (e.g., preparing, ready for pickup).
Customer order history retrieval.
Integration with existing POS systems for order data synchronization.

Technology Preferences

Web application (React, Angular, or Vue.js)

Push notification services (e.g., Firebase Cloud Messaging, Apple Push Notification Service)

API integration (RESTful APIs)

Required Integrations

Point of Sale (POS) systems (e.g., Square, Toast, Clover)

Non-Functional Requirements

Scalability to handle a growing number of users and orders.
High availability and reliability to ensure consistent notifications.
Secure data transmission and storage to protect customer information.
Responsive design for optimal viewing on various devices (desktops, tablets, smartphones).

Expected Business Impact

This project is expected to significantly improve customer satisfaction, streamline operations for restaurants and cafes, and enhance the overall brand image of businesses using BuzzMe. By providing a more convenient and efficient order notification system, BuzzMe will differentiate its clients from competitors and drive customer loyalty.