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Custom Property Management and Online Booking System Integration for Hospitality Businesses
  1. case
  2. Custom Property Management and Online Booking System Integration for Hospitality Businesses

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Custom Property Management and Online Booking System Integration for Hospitality Businesses

softkraft.co
Real estate
Hospitality & leisure

Operational Inefficiencies in Hospitality Management

Existing property management systems lacked integration with critical third-party platforms, leading to manual data handling, inconsistent guest experiences, and missed revenue opportunities through unoptimized booking processes and remote management capabilities.

About the Client

Investor and operator managing boutique hotels, apartment facilities, and lodgings for traveling communities with a focus on tech-driven hospitality solutions

Digital Transformation Goals

  • Centralize property management operations through system integration
  • Streamline booking workflows and payment processing
  • Enable remote property access management
  • Enhance guest experience through digital self-service tools
  • Improve revenue tracking and operational reporting

Core System Capabilities

  • Centralized property management dashboard
  • Multi-system integration panel (locks, reservations, payments)
  • Guest-facing booking portal with real-time availability
  • Automated communication workflows (SMS/email)
  • Revenue analytics with CSV/PDF export capabilities
  • Role-based access control for staff management

Technology Stack Requirements

Ruby on Rails
React.js
Gatsby
Contentful
PostgreSQL
Redis
AWS
Heroku

Third-Party System Connections

  • RemoteLock (access control)
  • HotSos (housekeeping)
  • Revinate (guest communications)
  • Stripe (payments)
  • Twilio (messaging)
  • Shopify (merchandise sales)
  • Google/Facebook (identity management)

System Performance Criteria

  • 24/7 system availability with 99.9% uptime SLA
  • Real-time data synchronization across integrated systems
  • Role-based security access controls
  • Mobile-responsive interface design
  • Scalable architecture for multi-property expansion

Expected Business Outcomes

Anticipated 30% reduction in manual administrative tasks, 25% increase in direct bookings through optimized online channels, and significant improvements in guest satisfaction scores through seamless digital check-in/check-out experiences, while enabling data-driven revenue management decisions through centralized analytics.

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