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Custom Portal Development for International Laboratory Testing Company

buildableworks.com

Medical

Challenges

The company's legacy systems are no longer sufficient to handle its exponential growth. They require a modern, scalable, and secure solution for both internal operations and customer interactions. The existing systems lack the flexibility and functionality needed to support expanding services and data management requirements.

About the Client

An international laboratory testing company experiencing rapid growth and needing to upgrade its internal and customer-facing portal systems.

Project Goals

Develop a scalable and secure internal portal to manage laboratory operations effectively.
Create a user-friendly customer-facing portal for easy access to services and results.
Improve data accessibility and reporting capabilities.
Enhance operational efficiency through streamlined workflows.
Ensure compliance with relevant regulatory standards (e.g., FDA, HIPAA).

Functional Requirements

User role management and access control
Secure data storage and retrieval
Real-time data visualization and reporting
Customer self-service portal with access to reports and results
Integration with existing laboratory information management system (LIMS)
Workflow automation for sample management and testing
Secure communication channels for client support

Preferred Technologies

Web technologies (HTML, CSS, JavaScript)

Backend framework (e.g., Node.js, Python/Django, Ruby on Rails)

Database (e.g., PostgreSQL, MySQL)

Cloud platform (e.g., AWS, Azure, Google Cloud)

API integration tools

Required Integrations

Laboratory Information Management System (LIMS)
Existing ERP platform (potentially for billing and invoicing)

Non-Functional Requirements

High scalability to accommodate future growth
Robust security measures to protect sensitive data
Excellent performance and responsiveness
High availability and reliability
Compliance with FDA and HIPAA regulations
Responsive design for optimal viewing on various devices

Expected Business Impact

This project is expected to significantly improve operational efficiency, enhance customer satisfaction, and support the company's continued growth. By modernizing its portal systems, the company will reduce manual processes, improve data visibility, and provide a better experience for both internal staff and customers. Compliance with regulations will be strengthened, minimizing risk and ensuring long-term sustainability.