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Custom Logistics Platform Development for Water Delivery Service

sapient.pro

Logistics

Consumer products & services

Challenges with Legacy Systems and Operational Inefficiencies

Sprinkle faced challenges with its existing SAP CRM system, leading to data management complexities and inefficiencies. The order management system required improvement, and the call center needed automation to handle a high volume of requests. These issues impacted delivery efficiency, customer satisfaction, and overall operational costs.

About the Client

Thailand's largest water delivery service providing daily water delivery to thousands of clients.

Project Goals

Migrate CRM data from SAP to a custom solution.
Automate the call center operations.
Improve the order management system.
Reduce delivery costs by 50%.
Increase income through improved customer acquisition and retention.
Improve delivery speed by 30%.
Enhance customer satisfaction, aiming for 95% positive reviews.
Scale the platform to support future growth and increased user volume.

System Functionality

Subscription plan management (18.9L & PET bottles).
Order management (creation, tracking, modification).
Delivery scheduling and route optimization.
Call center automation (IVR, automated responses).
Customer account management.
Mobile application for customers (order placement, delivery tracking).
Payment processing (credit cards, custom credit cards).
Reporting and analytics dashboards.

Technology Stack

PostgreSQL

MongoDB

Hetzner

React UI/UX

Non-Functional Requirements

Scalability to handle a large and growing user base.
High performance and responsiveness.
Reliability and availability.
Security to protect customer data.
Data integrity and accuracy.

Business Impact

The project is expected to significantly improve Sprinkle's operational efficiency, reduce costs, increase revenue, and enhance customer satisfaction. The estimated impact includes a 50% reduction in delivery costs, up to 45% income growth, a 30% faster delivery time, and a high level of customer satisfaction (95% positive reviews). The platform is expected to support over 75,000 users and provide a competitive advantage in the water delivery market.