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Custom Digital Transformation Platform for Multi-Industry Client
  1. case
  2. Custom Digital Transformation Platform for Multi-Industry Client

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Custom Digital Transformation Platform for Multi-Industry Client

alliancetek.com
Health & Fitness
Education
Financial services

Legacy Systems and Disconnected Workflows

The client faces challenges with fragmented patient data management, manual appointment scheduling, and lack of real-time analytics. Their existing systems fail to support mobile access, automated reporting, and integration with third-party healthcare APIs, leading to operational inefficiencies and suboptimal patient experiences.

About the Client

Healthcare provider expanding digital services for patient engagement and operational efficiency

Digital Transformation Goals

  • Develop a unified healthcare management platform with integrated CRM capabilities
  • Implement automated workflows for appointment scheduling and patient communication
  • Enable secure document sharing and telehealth consultations
  • Integrate real-time analytics for operational decision-making

Core System Requirements

  • Multi-channel patient registration with document upload
  • AI-powered appointment scheduling with conflict detection
  • Secure messaging and telehealth integration
  • Customizable dashboards with Power BI analytics
  • Automated reminders via SMS/email

Technology Stack

.NET Core
React
Azure Cloud
MongoDB
Node.js
Power Platform

System Integrations

  • Microsoft Active Directory for authentication
  • Stripe for payment processing
  • Twilio for communication services
  • HL7/FHIR healthcare data standards
  • SBA APIs for grant management

Performance Criteria

  • HIPAA-compliant data security
  • 99.9% system uptime SLA
  • Support for 10,000+ concurrent users
  • Response time under 2 seconds for critical operations
  • Automated scaling during peak usage

Business Transformation Outcomes

Projected 40% reduction in administrative overhead through automation, 60% improvement in patient engagement metrics, and $2.5M annual savings from streamlined operations. The platform will enable real-time health analytics for proactive care management and support rapid scaling across new geographic markets.

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