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Custom CRM System Redesign for Telecommunications Providers

darly solutions

Telecommunications

Information technology

Software development

Current CRM System Limitations

Existing CRM platform suffers from poor user experience with non-responsive design, slow data visualizations, and complex navigation. The system fails to meet modern usability standards for both ISPs and their customers, resulting in low satisfaction scores and operational inefficiencies.

About the Client

Germany-based technology company specializing in industry-specific CRM solutions for internet service providers

Key Project Goals

Redesign UI/UX to achieve minimum 25% improvement in CSAT scores
Implement fully responsive design across all devices
Reduce task completion time by 30% through optimized workflows
Enhance data visualization performance with 10% reduced latency
Improve NPS scores through better user experience

Core System Requirements

Responsive interface design for desktop and mobile devices
Dynamic network performance dashboards with real-time metrics
Streamlined customer database navigation
Customizable analytics widgets for bandwidth monitoring
Integrated incident response tracking system

Technology Stack

Angular

D3.js

WebSockets

TypeScript

System Integrations

Existing billing and subscription management systems
Network monitoring tools
Customer support ticketing platforms
Cloud infrastructure for scalability

Performance Requirements

99.9% system uptime guarantee
Sub-500ms response time for data visualizations
Role-based access control with enterprise security
Horizontal scalability for 10,000+ concurrent users
WCAG 2.1 accessibility compliance

Expected Business Outcomes

Implementation of the redesigned CRM system is projected to deliver 36% higher customer satisfaction scores, 31% improvement in ISP NPS ratings, and 43% faster incident resolution times. The solution will reduce operational overhead through improved task efficiency metrics while enabling real-time network management capabilities.