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Custom Business Process Automation (BPA) ERP System for Dental Healthcare Provider
  1. case
  2. Custom Business Process Automation (BPA) ERP System for Dental Healthcare Provider

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Custom Business Process Automation (BPA) ERP System for Dental Healthcare Provider

syberry.com
Medical
Health & Fitness
Business services

Challenges in Manual Patient Care Processes

The clinic faces reputational risks from human errors in manual processes, inefficiencies in patient registration and treatment workflows, and rising operational costs due to reliance on staff training alone. Current systems fail to provide real-time visibility into treatment stages and lack standardized metrics for quality assurance.

About the Client

US-based multi-clinic dental practice seeking to enhance patient care quality and operational efficiency through digital transformation

Automation-Driven Service Enhancement Goals

  • Automate 100% of client-facing processes from registration to aftercare
  • Reduce human error rate by 45-50% through standardized workflows
  • Achieve 30%+ reduction in administrative workload
  • Implement HIPAA-compliant multi-tenant architecture for data security
  • Improve patient satisfaction scores through consistent service delivery

Core Automation System Requirements

  • AI-powered patient registration automation with document verification
  • Treatment workflow engine with dynamic task timers and performance metrics
  • Real-time process dashboard with color-coded alerts for administrators
  • Integrated payment processing with automated insurance claims handling
  • HIPAA-compliant multi-tenant data architecture with audit trails

Technology Stack Requirements

Camunda
BPMN
Java Spring Boot
React
Azure
Docker
Jira
Microsoft Teams

System Integration Needs

  • Electronic Health Record (EHR) systems
  • Payment gateways
  • SMS/Email notification APIs
  • Medical insurance verification services

Operational Requirements

  • HIPAA compliance certification
  • 99.95% system uptime SLA
  • Sub-200ms response time for critical workflows
  • Horizontal scalability for 1000+ concurrent users
  • Role-based access control (RBAC)

Anticipated Business Outcomes

Implementation of the BPA system is projected to reduce manual administrative tasks by 34%, decrease error-related incidents by 48%, and enable 11% faster treatment process completion times. The solution will support secure expansion through multi-tenancy while maintaining strict regulatory compliance, with potential to increase patient capacity by 40% within the first operational year.

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