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The client faced fragmented data from multiple sources (customer logs, IoT devices, RFID tags, supply chain systems), leading to operational inefficiencies. Key issues included siloed data accessibility, inability to process unstructured data, and lack of real-time analytics capabilities, hindering decision-making and customer satisfaction.
A logistics services provider prioritizing shipment visibility and operational optimization to enhance customer loyalty and market competitiveness.
The solution will enable 360-degree supply chain visibility, reducing operational costs by 20-30% through data-driven optimizations. Enhanced predictive capabilities will improve delivery accuracy by 40%, while centralized data governance will reduce compliance risks. Real-time analytics will support faster decision-making, directly increasing customer satisfaction scores by 25% within the first year.