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Cross-Platform Operations Management Application Enhancement & Modernization

leobit.com

Hospitality & leisure

Business Challenge

Franchise businesses currently rely on manual processes (Excel, email) for operational management across locations, leading to inefficiencies, lack of real-time visibility, and difficulties in scaling. The existing website lacked performance and scalability, hindering functionality expansion and necessitating a dedicated, cross-platform application for franchise managers and employees.

About the Client

A SaaS software provider specializing in streamlining daily operations and reporting for multi-location franchise businesses.

Project Objectives

Develop and deploy a robust, scalable, and secure cross-platform application for franchise operations.
Provide a centralized platform for managing daily operations, reporting, and issue resolution across all franchise locations.
Enable efficient communication and collaboration between franchise owners, managers, and employees.
Automate key operational processes to improve efficiency and reduce manual effort.
Modernize the application architecture for improved performance, scalability, and maintainability.

Functional Requirements

Role-based access control (Franchise Owner, Franchisee Manager, Employee)
Incident reporting and management with automated assignment
Inventory tracking and management
Employee scheduling and time tracking
Financial data synchronization with Xero
Inspection form management (customizable by franchise)
Employee handbook with search functionality
Real-time data synchronization across web and mobile platforms
Multitenant architecture support

Preferred Technologies

.NET Core

SQL Server

RESTful APIs

ASP.NET MVC

AJAX Control Toolkit

Bootstrap

Kubernetes

Entity Framework

Elasticsearch

Integrations Required

Xero API

Key Non-Functional Requirements

Scalability to support a growing number of franchises
High availability and reliability
Security to protect sensitive franchise and employee data
Performance for fast data retrieval and response times
Automated deployment pipeline (CI/CD)

Estimated Business Impact

The new application will significantly improve operational efficiency for franchise businesses by automating processes, providing real-time data visibility, and facilitating better communication. This will lead to reduced costs, improved customer satisfaction, and increased scalability for Franchise Management Solutions Inc. as a SaaS provider. It will also enhance the value proposition to clients by offering a comprehensive and modern operations management solution.