Cross-Platform Mobile App Development for Enterprise Service Management

The client currently utilizes a Java-based Android enterprise app to dispatch calls to contractors for servicing enterprise terminals. The existing app limits field technicians to Android devices, restricting mobility and accessibility across diverse devices. The client needs to enable access on iOS devices to enhance flexibility and operational efficiency, while maintaining core functionalities and improving user experience.

A mid-sized enterprise specializing in enterprise service management solutions, supporting field technicians and contractors with digital tools to optimize service dispatch and operations.

• Develop a native iOS application that replicates and optimizes the core functionalities of the existing Android app.
• Enhance user interface and experience through improved UI design and usability features.
• Ensure seamless integration with existing dispatch and service management systems.
• Maintain system security, stability, and performance standards throughout the solution.
• Achieve improved technician accessibility leading to increased operational efficiency and user satisfaction.

• User authentication and secure login for technicians.
• Access to real-time work order information and details.
• Job status updates including check-in and check-out functionalities.
• Inventory management features for service parts and tools.
• User interface optimized for iOS devices with clear navigation and aesthetics.
• Synchronization with backend dispatch and service databases.
• Push notifications to alert technicians about new or updated work orders.
• Offline mode capabilities for areas with limited network connectivity.
• Logging and audit trail of technician activities for reporting purposes.

• Dispatch and work order management system
• Inventory databases
• Notification services (push alerts)
• Authentication and identity management solutions

• App should perform efficiently with minimal load times and smooth usability.
• Security protocols must protect sensitive data and ensure secure login.
• Application should be scalable to accommodate future feature additions or increased user volume.
• High reliability with 99.9% uptime and robust offline capabilities.

The new cross-platform mobile solution is expected to enable field technicians to access critical systems from any device, accelerating work order processing, improving inventory management, and increasing operational efficiency. The client anticipates higher user satisfaction, reduced response times, and enhanced overall system utilization, contributing to maintained or increased market competitiveness.