The client currently operates multiple outdated cross-platform mobile applications that handle various aspects of corporate expense management, including receipt submission, mileage tracking, time logging, and expense approval. This fragmentation leads to poor user experience, limited feature capabilities such as receipt recognition, security vulnerabilities, and inefficient data processing due to architecture limitations. Additionally, response times are sluggish, increasing the risk of fraud and user dissatisfaction, which hampers client retention and expansion goals.
A mid-sized financial technology company specializing in corporate expense management solutions, serving enterprises across multiple countries, with an aim to enhance user experience, security, and operational efficiency.
The implementation of native, secure, and scalable expense management applications is expected to significantly elevate user experience and satisfaction, with an increase in app store ratings from below 3 to above 4. Additionally, the consolidation and automation efforts aim to grow the daily active user base from approximately 117,000 to over 210,000 across numerous enterprises. Performance improvements are projected to reduce server response times by at least 10x, thus enhancing operational efficiency, reducing fraud risks, and supporting international expansion efforts.