Comprehensive Event Management and Membership Platform for Large-Scale Organizations

The client organization faces significant organizational and administrative challenges in coordinating multiple large-scale events throughout the year, which attract between 5,000 to 12,000 attendees. Managing member engagement, event bookings, deposits, loyalty programs, and financial transactions manually or through disparate systems results in inefficiencies, security risks, and poor participant experience. There is a pressing need for a unified, resilient, and secure digital platform to streamline operations, enhance customer engagement, and support scalable growth.

A large-scale organization hosting multiple major events annually, serving thousands of attendees, with a need for integrated digital solutions to manage member engagement, event logistics, and financial transactions.

• Develop a centralized platform accessible via web and mobile devices to manage all event-related activities and member engagement
• Implement a microservices-based architecture utilizing cloud-native solutions to ensure system resilience, scalability, and security
• Create user portals for members and administrators that include profile management, event bookings, deposits, loyalty points, discounts, and payment integrations
• Incorporate gamification features such as reward collection to increase user engagement
• Enable secure onboarding processes with identity verification (KYC/AML) and account security measures
• Provide administrative tools for event logistics, user management, transaction oversight, and financial reporting
• Leverage cutting-edge technologies to ensure high performance, security, and facilitate future feature expansion

• User account management with secure registration, authentication, KYC/AML compliance
• Member portal providing personal details, event booking, deposit scores, loyalty points, and discounts
• Gamification system enabling users to collect stars or points for participation, redeemable for event expenses
• Payment gateway integration for seamless financial transactions
• Subscription management with easy sign-up options
• Admin portal for managing users, bookings, transactions, and financial data
• Real-time notifications and updates via SignalR or similar technology
• APIs facilitating connectivity among microservices and external systems
• Scalable microservices architecture utilizing DAPR, Azure Container Apps, and API management tools
• Secure role-based access control and identity management through Azure AD B2C

• Payment processing systems for handling transactions
• Identity verification services for KYC/AML compliance
• Loyalty and discount management modules or third-party systems
• Email and notification services
• Event venue booking systems (if applicable)

• High system availability with 99.9% uptime
• Scalability to support at least 12,000 concurrent users during peak events
• Fast response times, with API latency under 200ms
• Strict security protocols and compliance with data protection standards
• Robust backup and disaster recovery strategies
• Maintainable architecture facilitating future feature additions

This platform is expected to streamline event management and member engagement processes, reducing administrative overhead, and enhancing user satisfaction. It aims to attract a broader user base by providing a seamless, engaging experience, supporting the onboarding of new members, and facilitating secure, efficient transactions. The solution will provide a foundation for scalable growth, improve operational resilience, and enable the client to effectively coordinate multiple large-scale events annually, ultimately increasing participation and organizational efficiency.