Comprehensive Digital Order Management Platform for Manufacturing Enterprise

The client faces fragmentation in legacy systems leading to inefficiencies in production planning, procurement, and sales processes. With a vast distributor network, there is a need to enable self-service order placement, product configuration, and real-time access to critical data to improve operational transparency and reduce manual support overhead. Integrating disparate systems into a unified environment is essential to sustain growth, minimize disruptions, and enhance collaboration with vendors and distributors.

A mid-to-large scale manufacturing company specializing in customized products with a large network of distributors and clients needing streamlined order processing, inventory management, and integrated sales workflows.

• Develop a unified order management and eCommerce platform to streamline sales, procurement, and inventory processes.
• Enable self-service capabilities for distributors including order placement, product configuration, and data access.
• Integrate legacy production, inventory, and customer management systems to provide real-time visibility and support scalable growth.
• Automate procurement and inventory updates to reduce manual effort and operational errors.
• Achieve measurable operational improvements, including increased order processing efficiency and enhanced vendor collaboration, supporting a target growth increase of over 1600% in order volume within three months.

• Order Management System: Allow distributors to place, modify, and track orders, integrated with inventory and delivery schedules.
• Customer Profile and Support Module: Centralise customer information for personalized support and service.
• Product Configuration Tools: Support 2D/3D product configurators for precise design and production planning.
• Inventory Management: Provide real-time visibility into materials and stock levels to enable accurate forecasting and procurement.
• Legacy System Integration: Support connection with existing production, invoicing, and customer support systems to ensure data consistency and operational continuity.
• Self-Service Vendor Portal: Empower vendors to manage orders and access relevant data independently.

• Backend integration with legacy systems managing production, procurement, and invoicing
• Inventory and supply chain management systems
• Customer relationship management (CRM) solutions
• Third-party logistics and delivery tracking APIs
• eCommerce payment gateways

• System scalability to support over 1600% growth in order volume within quarterly periods
• High system availability with minimal downtime during integration and operation
• Data security compliant with industry standards to protect customer and business data
• Real-time data processing and synchronization for inventory and order statuses
• User-friendly interfaces optimized for desktop and mobile devices

The implementation of an integrated, scalable order management platform is expected to significantly enhance operational efficiency, improve collaboration with vendors and distributors, and support exponential growth—increasing order processing capacity by over 1600% within three months. The solution will foster better data transparency, reduce manual efforts, and enable rapid expansion, thus securing a competitive advantage in the manufacturing sector.