The client faces an immature mobile channel with outdated car rental applications that suffer from poor user interface optimization, limited functionality, slow performance, and high user frustration. Additionally, the existing system has difficulty in maintenance and scaling due to outdated technology frameworks, hampering efforts to enhance user engagement and increase conversion rates for car rentals across a broad global network of locations.
A large-scale travel technology company aiming to expand its mobile services by launching a comprehensive car rental app integrated with location and booking functionalities.
The development of this advanced mobile car rental application is expected to significantly enhance customer engagement and satisfaction, leading to an increase in new user acquisition by over 1 million users within three years. The app aims to boost overall booking conversions, expand the geographic reach across over 30,000 locations, and establish a strong, scalable mobile channel contributing to substantial revenue growth and market competitiveness in the travel and transportation industry.