Comprehensive Booking & CRM Platform for Leisure and Travel Service Providers

Service providers in the leisure and travel industry face difficulties in managing bookings, availability, and customer relationships through fragmented systems. Limited integration with online travel agencies hampers the ability to reach wider audiences, while manual processes hinder operational efficiency, data accuracy, and customer engagement. These challenges collectively restrict business growth and customer satisfaction.

A mid-sized leisure activity provider, operating tours and attractions, seeking to streamline operational management and expand distribution channels.

• Develop a user-friendly platform enabling customers to easily search, book, and pay for tours and activities.
• Implement comprehensive inventory management tools for operators to control availability, pricing, and bookings from a centralized system.
• Create CRM functionalities for managing customer inquiries, booking history, and personalized communication.
• Integrate with leading online travel agencies to expand market reach and facilitate real-time inventory updates.
• Support multiple payment methods, including credit cards, PayPal, region-specific options, and in-person POS solutions.
• Enable partial deposit payments and flexible invoicing features for group bookings and corporate clients.
• Provide real-time analytics and reporting for performance tracking and strategic decision-making.

• Intuitive booking interface for end-users to search, filter, select, and pay for activities.
• Advanced inventory management tools for multiple operators to update availability, pricing, and booking status in real-time.
• CRM system to track customer data, inquiries, booking history, and personalized notifications via SMS and email.
• Sales and performance analytics dashboard providing detailed reports on sales, booking trends, and channel performance.
• Robust payment processing supporting multiple currencies, payment methods, and in-person POS terminals.
• Partial deposit handling and flexible invoicing capabilities, including bulk invoicing for group and corporate activities.
• API integrations with major OTAs such as Expedia, Viator, and similar platforms to synchronize bookings and availability.
• Secure data handling and compliance with industry-standard encryption protocols.

• Online Travel Agencies (OTAs) such as Expedia, Viator, GetYourGuide for inventory synchronization
• Payment gateways including credit card processors, PayPal, region-specific providers like Giropay, Sofort, WeChat Pay, Alipay
• Customer data import/export systems for bulk data management

• Scalability to support a growing number of users, with performance optimized for quick search and booking transactions
• Security with bank-grade encryption (256-bit SSL/TLS) for payment and customer data
• High availability with minimal downtime to ensure 24/7 booking access
• Data compliance with GDPR and relevant privacy standards
• Extensible architecture allowing future feature additions and third-party integrations

The new platform aims to streamline operational workflows, reduce manual errors, and enhance customer engagement. By integrating multiple sales channels and supporting multi-currency and region-specific payment options, it is expected to increase booking conversions and revenue. The implementation of real-time analytics will enable data-driven decision-making, ultimately fostering business growth, improved customer satisfaction, and broader market reach.