Comprehensive Asset Monitoring and Data Integration Platform for Transport Industry

The client operates over 1 million active sensors embedded in freight assets, leading to a large and complex data environment. There is a need to optimize data collection, ensure real-time analytics for better decision-making, streamline integration with existing ERP systems, and enhance customer support through proactive insights, all while managing diverse data protocols and ensuring scalability and security across operations.

A leading logistics company managing a large fleet of assets and freight carriers, seeking real-time monitoring, data standardization, and operational insights to optimize fleet management and customer support.

• Establish data standardization across various device protocols to facilitate downstream data science initiatives and process optimization.
• Integrate with existing ERP systems to streamline production workflows, enable efficient device tracking, simplify billing, and promptly identify issues.
• Create a comprehensive platform to track asset locations, provide customizable reports, and generate real-time alerts for operational events.
• Ensure continuous, 24/7 data transfer between devices and systems, handling terabytes of data and over 10 million messages with relevance filtering.
• Enhance customer experience through proactive support and rapid onboarding by utilizing insights generated from the data platform.
• Remove operational uncertainties by structuring and consolidating data generated by installed assets for clearer analysis and reporting.

• Data standardization module to unify multi-protocol device data.
• Real-time data ingestion and processing pipeline capable of handling extensive message volume.
• Asset location tracking system with customizable mapping and reporting capabilities.
• Integration layer for seamless data transfer between hardware devices, internal applications, and external ERP systems.
• User interface for reporting, alerting, and monitoring device health, status, and location.
• Proactive customer support tools leveraging analytics and alerting mechanisms.

• ERP systems for production and billing data synchronization
• Hardware devices and gateways for data collection
• External analytics and notification services
• Customer support ticketing and monitoring tools

• System must support real-time data processing with minimal latency.
• Ability to process and analyze over 10 million messages daily.
• Ensure high system availability and fault tolerance.
• Data security and compliance with applicable industry standards.
• Scalability to support growing device fleet and data volume.

The implementation of this platform is expected to provide live access to all active assets, enable quick report generation and alerting, and optimize data processing workflows. It will enhance operational transparency, support proactive customer service, and reduce risks associated with asset management. The system aims to handle over 10 million messages seamlessly, deliver insights that improve decision-making, and facilitate future infrastructure expansions, ultimately driving efficiency and customer satisfaction.