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Community Resource Aggregation Platform for Mental Health and Social Services
  1. case
  2. Community Resource Aggregation Platform for Mental Health and Social Services

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Community Resource Aggregation Platform for Mental Health and Social Services

buildableworks.com
Non-profit
Health & Fitness
Environmental Services

Fragmented Access to Critical Social Services

Individuals in need face significant barriers accessing mental health support, food assistance, and domestic violence resources due to disconnected systems, manual referral processes, and lack of centralized information, resulting in delayed care and inefficient resource allocation.

About the Client

A nonprofit organization dedicated to connecting vulnerable populations with mental health, food insecurity, and domestic violence relief services.

Goals for Community Resource Integration Platform

  • Create a unified digital platform aggregating verified mental health and social service resources
  • Implement automated matching between users and services via an interactive questionnaire
  • Enable real-time service availability updates and referral tracking
  • Reduce administrative overhead for case workers through centralized reporting tools

Core Functionalities for Resource Matching Platform

  • User registration with role-based access (individuals, providers, administrators)
  • Dynamic questionnaire for personalized service recommendations
  • Searchable resource database with geolocation filtering
  • Service provider dashboard for updating availability/status
  • Automated referral generation and tracking system
  • Analytics module for usage patterns and gap analysis

Technology Stack Preferences

React.js
Node.js
MongoDB
AWS Lambda
GraphQL

Critical System Integrations

  • Existing nonprofit CRM systems
  • Government social service databases
  • Google Maps API for location services
  • Secure payment gateway for donation functionality

Non-Functional System Requirements

  • HIPAA/GDPR-compliant data encryption
  • 99.9% system uptime SLA
  • Support for 10,000+ concurrent users
  • WCAG 2.1 AA accessibility compliance
  • Multi-language support for diverse user base

Transformative Impact on Service Delivery

Anticipated 60% reduction in service access delays, 45% increase in case worker productivity through automated matching, and 50% growth in service utilization rates within the first year of platform operation.

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