Cloud-Based Infrastructure Modernization and Integration for Hospitality Platform

The client operates a complex, high-volume SaaS platform serving the hospitality industry, facing issues with outdated cloud infrastructure, performance bottlenecks, and limited scalability. The existing system relies on legacy services, hindering growth and operational efficiency. Rapid migration is needed to modernize technology, improve reliability, and enable integration with new property management systems as well as third-party services, ensuring the platform can handle growing transaction volumes without service disruptions.

A mid- to large-sized SaaS provider offering a comprehensive platform enabling hotels and hotel networks to act as their own online travel agencies, facilitating direct bookings, vacation packages, and seamless third-party integrations.

• Modernize the platform's cloud infrastructure to reduce operational costs and improve scalability.
• Enhance system reliability to support high transaction volumes with minimal downtime.
• Improve performance metrics such as transaction processing speed and latency to increase user satisfaction.
• Integrate advanced property management systems and third-party services to enable expanded functionality for hotel clients.
• Implement containerized deployment solutions for faster updates and seamless scaling.
• Automate infrastructure deployment using Infrastructure-as-Code practices to improve consistency and disaster recovery.
• Streamline onboarding processes for new hotel clients to reduce setup time and improve scalability.

• Migration of existing platform to a modern technology stack, enhancing performance and scalability.
• Implementation of containerized microservices orchestration using Docker and associated tools.
• Transition to the latest cloud services offerings for storage, processing, and messaging.
• Automation of infrastructure deployment through Infrastructure-as-Code with tools like Terraform.
• Optimization of message processing systems, such as cloud-based queues, for reliable high-volume transaction handling.
• Integration with new property management systems and payment gateway solutions.
• Development of middleware components, including a new booking engine, to facilitate integrations and onboarding.
• Support for bundling accommodation and other services into vacation packages.

• Property Management Systems (PMS) such as Opera Cloud or equivalent.
• Payment gateways like Shift4 or similar.
• Third-party booking engines and ancillary service providers.
• Existing hotel and chain management platforms.

• Ability to handle peak transaction rates with minimal latency and near-zero downtime.
• System scalability to support exponential growth in user and transaction volume.
• Automated deployment and infrastructure management to reduce manual errors.
• High security and compliance standards to protect customer and enterprise data.
• Quick onboarding process for new clients, targeted to reduce setup time to less than six months.

The project aims to achieve significant cost savings by modernizing infrastructure, boosting platform performance with faster transaction processing and reduced latency, expanding capabilities through advanced integrations, and ensuring scalable and reliable operations. These improvements are expected to support continued growth, enhance user satisfaction, and strengthen competitive positioning in the hospitality technology market.