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Client Relationship Management & Software Development Platform Enhancement
  1. case
  2. Client Relationship Management & Software Development Platform Enhancement

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Client Relationship Management & Software Development Platform Enhancement

atomicobject.com
Information technology
Business services

Challenges in Demonstrating Expertise and Acquiring New Clients

The company, Atomic Object, requires a more robust and dynamic platform to showcase their expertise, demonstrate successful project outcomes, and attract new clients. Current methods of client testimonial gathering and presentation are inconsistent and lack a centralized, easily accessible repository. There's a need to provide prospective clients with verifiable evidence of the company's capabilities and track client satisfaction metrics.

About the Client

A rapidly growing software development company providing custom software solutions to a diverse range of clients.

Project Goals

  • Create a centralized platform for showcasing client success stories and project portfolios.
  • Enhance client acquisition through improved credibility and trust.
  • Provide a mechanism for collecting and displaying verified client reviews and testimonials.
  • Improve client relationship management by facilitating direct communication with managing partners.
  • Streamline the initial consultation process with experienced strategists.

Functional Requirements

  • Client project portfolio management with detailed descriptions and visuals.
  • Integration with third-party review platforms (e.g., Clutch) to display verified reviews.
  • Automated client testimonial collection process.
  • Scheduling system for free consultations with managing partners.
  • Consultant profile matching based on client needs and project requirements.

Preferred Technologies

Cloud-based platform (e.g., AWS, Azure, GCP)
API integrations with Clutch.co and other review platforms
CRM system integration
Secure data storage and user authentication

Integrations Required

  • Clutch.co API
  • Existing CRM system (e.g., Salesforce, HubSpot)
  • Calendar scheduling API (e.g., Google Calendar, Calendly)

Key Non-Functional Requirements

  • Scalability to accommodate future growth in client base and project volume.
  • High availability and reliability.
  • Robust security measures to protect client data.
  • Responsive design for optimal viewing on all devices.

Expected Business Impact

This project is expected to significantly enhance Atomic Object's brand reputation, increase lead generation, improve client acquisition rates, and strengthen client relationships. By providing a transparent and verifiable record of successful project outcomes and client satisfaction, Atomic Object will differentiate itself from competitors and solidify its position as a leading software design and development consultancy. Improved consultation scheduling and consultant matching will also lead to more efficient and productive interactions with potential clients.

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