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Development of Client Review and Consultation Management Platform
  1. case
  2. Development of Client Review and Consultation Management Platform

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Development of Client Review and Consultation Management Platform

atomicobject.com
Information technology
Business services
eCommerce

Business Challenges

Need to centralize client review management, streamline consultation scheduling with managing partners, and maintain consistent service quality across 4 regional offices while scaling operations to support 300+ products and 200+ clients.

About the Client

A software design and development consultancy with 24+ years of experience delivering innovative solutions and exceptional results across multiple industries

Key Goals

  • Create a unified platform for collecting and displaying verified client reviews
  • Implement an automated consultation scheduling system with managing partners
  • Develop analytics dashboards for tracking client satisfaction metrics
  • Enhance brand credibility through third-party validation integration

Core System Requirements

  • Review submission and verification workflow
  • Consultation booking with calendar integration
  • Client success story showcase portal
  • Regional office resource allocation system
  • Real-time performance metrics dashboard

Technology Stack

React
Node.js
AWS
MongoDB
GraphQL

System Integrations

  • CRM system (Salesforce)
  • Payment gateway
  • Google Workspace API

Quality Attributes

  • 99.9% uptime SLA
  • Role-based access control
  • HIPAA compliance
  • Auto-scaling architecture

Expected Business Outcomes

Projected 30% reduction in client onboarding time, 25% increase in review collection rate, and 40% improvement in consultation scheduling efficiency, supporting continued growth across multiple industries while maintaining 4.9+ client satisfaction rating.

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