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Building a Scalable Social Care Marketplace Platform
  1. case
  2. Building a Scalable Social Care Marketplace Platform

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Building a Scalable Social Care Marketplace Platform

netguru.com
Health & Fitness
Human Resources
Information Technology

Current Challenges in UK Social Care System

Traditional care agencies are inefficient, overcharge consumers, underpay workers, and lack transparency. Fragmented local council regulations, data security concerns, and the need for real-time care monitoring create systemic inefficiencies that negatively impact both care workers and recipients.

About the Client

A social enterprise creating a technology-driven marketplace connecting care seekers with certified care workers to revolutionize UK social care

Platform Development Goals

  • Create a secure marketplace for care job matching
  • Increase care worker earnings by 66% while reducing consumer costs by 20%
  • Implement real-time care monitoring and alerts
  • Ensure compliance with UK Care Quality Commission regulations
  • Support multiple user types with tailored interfaces

Core System Capabilities

  • Care job posting and skill-based matching system
  • Real-time assignment tracking with SMS notifications
  • Secure document sharing for care plans and reports
  • Government-endorsed training certification module
  • Multi-tenant administration portal for local authorities
  • Audit trail and alert system for missed assignments
  • Integrated payment system with transparent pricing

Technology Stack Requirements

React
Node.js
Swift
Kotlin
AWS
Jira
Slack

System Integration Needs

  • UK government authentication systems
  • Local council procurement APIs
  • Payment gateways
  • SMS notification services
  • Training certification authorities

Operational Requirements

  • GDPR-compliant data protection
  • 99.9% system uptime SLA
  • Scalable architecture for 10x user growth
  • Role-based access control
  • Cross-platform mobile app compatibility

Expected Business Outcomes

The platform will create a more equitable social care ecosystem by increasing worker earnings while reducing costs for care recipients. Real-time monitoring and compliance tools will improve service quality, while the marketplace model eliminates agency overhead costs. The system's scalability will enable expansion across UK local authorities while maintaining regulatory compliance.

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