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Building a Scalable Mental Health & Wellness Platform with Advanced Matching and Telehealth Capabilities

sda.company

Medical

Health & Fitness

Other industries

Challenges in Mental Health Service Delivery

The client lacks a reliable technical team to develop a secure, scalable platform for mental health services. They require optimization of provider-patient matching processes, streamlined telehealth workflows, and integration of compliance-ready data management systems to compete effectively in the digital health market.

About the Client

A digital health startup connecting mental health professionals with patients through AI-driven matching and teletherapy services.

Key Objectives for the Mental Health Platform

Develop a HIPAA-compliant telehealth platform with AI-powered provider-patient matching
Optimize appointment scheduling and virtual consultation workflows
Create a secure resource library for mental health content
Implement analytics for tracking patient outcomes and provider performance

Core Functionalities Required

User profiles with role-based access (patients, therapists, administrators)
AI-driven provider-patient compatibility matching engine
Secure video conferencing with end-to-end encryption
Appointment scheduling with calendar integration
Digital resource library with progress tracking tools
Real-time messaging and emergency contact system
Comprehensive analytics dashboard for treatment outcomes

Technology Stack Preferences

React Native for cross-platform mobile apps

Node.js with Express for backend API

AWS cloud infrastructure with auto-scaling

TensorFlow.js for AI matching algorithms

WebRTC for secure video consultations

Critical System Integrations

Stripe for payment processing
Zoom API for video conferencing
Google Cloud Healthcare API for EHR integration
Twilio for SMS/voice notifications
Mixpanel for analytics tracking

Non-Functional Requirements

HIPAA and GDPR compliance
99.9% system uptime SLA
Sub-200ms latency for video consultations
Horizontal scalability for 100,000+ concurrent users
Role-based access control with multi-factor authentication

Expected Business Impact

The platform will reduce patient wait times by 60% through intelligent matching, increase therapist capacity by 40% via optimized scheduling, and achieve 95% compliance with healthcare regulations. This will position the client as a market leader in digital mental health services with a 30% faster time-to-market compared to competitors.