Automated Student Engagement and Advisor Support System for Higher Education Institutions

The client is experiencing a monthly increase in student intake exceeding 500%, driven by a new corporate partnership. This surge has strained existing advising resources, necessitating automation of select processes to enable advisors to handle higher volumes without compromising quality. Additionally, the client requires minimal training for new staff and tools to facilitate complex decision-making in student guidance.

A mid-sized higher education organization specializing in guiding students through college selection and degree planning, seeking to scale operations efficiently.

• Develop a software system that automates core advising processes, increasing operational capacity by at least 500% within six weeks.
• Reduce personnel training time through intuitive, user-guided workflows.
• Enable academic advisors to focus on complex student cases by automating routine administrative tasks.
• Expand system capabilities to include features such as college search by radius, streamlined cost filtering, and user-guided navigation.
• Deliver a scalable, reliable platform that supports ongoing growth and improves overall user satisfaction.

• Automated calculation and recommendation engine for student options based on personalized data points.
• College search functionality allowing radius-based filtering and inclusion of transfer credits, costs, employer tuition assistance, and other criteria.
• User-guided mode to assist less experienced staff and students in navigating recommendations.
• Dashboard and visualization components displaying holistic student options and decision metrics.
• Administrative controls for rapid configuration and updates based on evolving educational policies and data sets.
• Early deployment of functional prototypes to enable rapid feedback and iterative enhancement.

• Comprehensive database of educational institutions and courses
• Student information systems for personalized data retrieval
• Cost management and employer benefit systems for accurate tuition assistance data

• System must support 500% increase in daily volume within 6 weeks
• Reliable uptime with at least 99.9% availability
• Data security and privacy compliance for student and institutional information
• Responsive user interfaces that facilitate quick decision-making

The implemented system is expected to facilitate a 500% increase in student intake volume within a six-week period, significantly enhancing advising efficiency and reducing training time. Continuous system improvements will support sustained growth, improve user satisfaction, and enable staff to focus on high-value advisory activities, thereby expanding access to personalized higher education pathways.