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Automated PII Data Obfuscation System for Salesforce-Based Educational Platform

nix-united.com

Education

Information technology

Manual PII Data Management Challenges

The client's Salesforce platform required a 26-step manual process for PII data erasure requests, leading to inefficiency, compliance risks, and lack of centralized tracking across multiple systems.

About the Client

Provider of Salesforce-based educational platforms managing student course subscriptions and training materials

Automation and Compliance Goals

Reduce PII erasure request processing time from minutes to seconds
Implement automated cross-system data obfuscation
Ensure compliance with international data privacy regulations
Establish centralized status tracking for all systems
Create flexible error handling and retry mechanisms

Core System Functionalities

Intuitive support team UI for request management and analytics
Dynamic data structure templates for PII identification
Two-way external system integration framework
Automated obfuscation workflow engine
Error classification and retry mechanisms

Technology Stack

JavaScript

Apex

Python

VisualForce

Lightning Web Components

System Integration Needs

Two-way external system APIs for data synchronization
Salesforce platform event-driven architecture

Operational Requirements

Scalable processing for variable data volumes
Platform limit avoidance mechanisms
PII data security compliance framework
High-availability error recovery system

Business Transformation Outcomes

Full automation of PII erasure requests will eliminate manual effort, reduce processing time by 99%, ensure regulatory compliance, and enhance data security through comprehensive automated obfuscation across all systems.