Automated E-commerce Order Fulfillment and Integration System

The client faces challenges with inefficiencies in managing their order processing workflows across multiple platforms, including outdated legacy systems, inconsistent order tracking, and manual shipping label procurement. Their existing infrastructure hampers scalability, delays fulfillment, and risks inaccuracies in order and shipment updates, impacting customer satisfaction and operational costs.

A mid-sized online retail company handling a high volume of domestic and international orders, requiring streamlined order processing, shipment management, and seamless integration with multiple external systems.

• Develop a unified system to automate the ingestion and processing of customer orders from various sales channels.
• Integrate with external shipping and packaging solutions to optimize fulfillment workflows.
• Connect seamlessly with the client’s ERP system for order, inventory, and shipping data consistency.
• Improve order processing speed, targeting at least a 145% increase in efficiency.
• Ensure real-time tracking ID updates and order status synchronization across all platforms.
• Support both merchant-fulfilled (FBM) and marketplace (FBA) order types with tailored automation workflows.

• Order Integration Module integrating multiple sales channels and marketplaces via APIs.
• Order Management System that captures, validates, and updates order statuses automatically.
• Shipping and Packaging Automation, connecting with third-party shipping providers and packaging solutions.
• Label Procurement and Tracking ID Management, with automatic updates to ERP and customer portals.
• Order Status Synchronization to reflect real-time shipment and payment status.
• Stock Level Monitoring and HOLD Status Management for flagged orders.
• Edge case handling and automation adjustment capabilities during testing and live operations.

• Marketplaces' APIs for order ingestion and status updates
• Third-party shipping providers for label procurement and tracking
• Packaging automation solutions
• Internal ERP system for inventory, order, and fulfillment data

• System response times under 2 seconds for order processing tasks.
• Scalability to handle a 145% increase in order volume without performance degradation.
• Secure API communication and data encryption to ensure compliance and data privacy.
• High availability architecture to support continuous operations with minimal downtime.

The new automated order management system is expected to significantly enhance operational efficiency, reducing order processing times by over 145%, improving accuracy in shipment updates, and streamlining workflow integration. These improvements will lead to faster fulfillment, increased customer satisfaction, and reduced operational costs, establishing a scalable platform capable of supporting future growth in a competitive eCommerce landscape.