Automated Compliance Monitoring System for E-Commerce Account Management

E-Commerce agencies managing numerous seller accounts face significant time and resource burdens due to manual account health monitoring. Frequent logins to multiple seller portals, delayed issue detection, and lack of real-time updates hinder proactive management and diminish client satisfaction. This results in increased risk of account issues escalating into major problems and reduced operational efficiency.

A mid-sized eCommerce agency managing multiple online seller accounts requiring continuous compliance oversight and proactive issue resolution.

• Develop an automated system to collect compliance reports and monitor account health status across multiple seller accounts.
• Provide real-time updates and notifications to account managers, enabling proactive issue resolution before problems escalate.
• Streamline data integration with project management tools to centralize account issue tracking.
• Create a scalable architecture capable of handling increasing data volumes and client base expansion.
• Enhance client satisfaction through transparent, timely status reporting of account compliance.

• Automated data collection from multiple seller account APIs (e.g., SPAPI), including metrics such as negative feedback, reimbursements, and account health scores.
• Continuous scanning for compliance issues and negative reports across all monitored accounts.
• Real-time updates delivered to a centralized dashboard, enabling quick issue identification.
• Integration capability with project management tools to generate and track tasks automatically based on compliance status.
• Customizable monitoring rules and thresholds to adapt to specific client needs.
• Scalability to support increasing number of seller accounts and data endpoints.

• Amazon Seller Partner API (SPAPI) for data extraction.
• Project management tools (e.g., Jira) for task and issue tracking.
• Notification services (e.g., email, Slack) for alerts.

• System should handle at least 50+ API endpoints concurrently without performance degradation.
• Real-time data processing with updates delivered within seconds of report availability.
• High availability and uptime (minimum 99.9%).
• Data security compliance, including encryption at rest and in transit.
• Scalable architecture capable of growing with increasing client demands.

The implementation of this automated compliance monitoring system is expected to significantly reduce manual effort for account health oversight, saving time and resources. It aims to enable early detection of issues, preventing escalation and improving overall account security. Client satisfaction should increase due to timely, transparent reporting, with operational efficiency and scalability supporting business growth. Quantitatively, the system could reduce manual monitoring time by over 50% and improve issue resolution response time, leading to enhanced client retention and brand reputation.