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Automated Document Digitization and Workflow Management System
  1. case
  2. Automated Document Digitization and Workflow Management System

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Automated Document Digitization and Workflow Management System

rst.software
Automotive
Business services
Information technology

Challenges in Manual Document Processing

Overwhelming volume of paper documents requiring manual processing, inefficient workflow management, lack of automated OCR integration, and the need to validate a functional prototype within 8 weeks to demonstrate ROI for process orchestration technology.

About the Client

A car fleet management service managing over 720,000 vehicles across 31 countries, requiring digital transformation of paper-based processes

Goals for Process Automation

  • Develop a proof-of-concept (PoC) for document digitization using OCR technology
  • Implement Camunda Platform for BPMN 2.0 workflow automation
  • Integrate cloud-based document management system with existing infrastructure
  • Enable manual correction workflows for OCR-unrecognized fields
  • Demonstrate scalability for managing 19,000+ vehicle-related documents

Core System Capabilities

  • Automatic case assignment to responsible departments
  • Real-time notification system for document verification
  • OCR-powered document processing pipeline
  • Manual data correction interface
  • Process optimization dashboard with workload heatmaps
  • BPMN 2.0 visual workflow modeling tools

Technology Stack Requirements

Camunda Platform
AWS cloud infrastructure
React/React Native frontend
Java backend
Docker containerization
Azure Cognitive Services for OCR

System Integration Needs

  • Existing fleet management systems
  • Corporate identity management (Keycloak)
  • Cloud storage services
  • Employee notification channels

Operational Constraints

  • 8-week rapid prototyping timeline
  • High-availability workflow engine
  • Data security compliance (GDPR)
  • Scalable cloud architecture
  • User-friendly BPMN modeling interface

Expected Business Outcomes

Reduction of manual document processing time by 70%, elimination of workflow bottlenecks through Camunda Optimize analytics, 99.9% system availability via AWS cloud architecture, and full scalability for managing 720,000+ vehicle records while maintaining compliance with industry regulations.

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