The client faces operational inefficiencies due to manual collection of device activity logs and usage data across a growing international customer base spanning over 29 countries. The manual process results in increased overhead, potential errors, and delays in invoicing, complicating revenue management and scaling efforts.
A mid to large-sized healthcare device manufacturing company specializing in therapeutic laser devices, seeking to streamline device data collection and billing processes across multiple countries.
The implementation of this cloud-based device data aggregation and billing system is expected to significantly reduce operational overhead, improve billing accuracy, and streamline international compliance. It aims to support scaling efforts, decrease manual labor by automating data collection, and enable faster invoicing, ultimately leading to increased revenue efficiency and enhanced customer satisfaction.