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Wraplab experienced significant inefficiencies due to the manual processing of Amazon order customization data. Orders for custom products were received on Amazon with various design formats and resolutions, requiring manual formatting and forwarding to the printing company. This process was time-consuming, prone to errors, and hindered operational scalability.
Wraplab is an eCommerce business specializing in custom printed products, primarily sold through Amazon. They offer products like custom cups and require efficient order processing and fulfillment.
The automation system is expected to significantly reduce order processing time, improve operational efficiency, minimize errors, and free up staff to focus on business growth. This will lead to increased order fulfillment capacity, improved customer satisfaction, and reduced operational costs.