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Managing 25K+ claims annually with manual processes caused excessive workload, delayed responses, and inconsistent classification of airline responses. Key pain points included manual document verification, email categorization, and data extraction from legal documents.
Legal services provider specializing in flight compensation claims processing
Enables 3x faster claim processing, reduces manual workload by 70%, improves customer satisfaction through instant responses, and increases successful claim resolution rate by 40% while maintaining compliance with EU regulations.