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AI-Driven Multitenant SaaS Platform for Child Protection Case Management
  1. case
  2. AI-Driven Multitenant SaaS Platform for Child Protection Case Management

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AI-Driven Multitenant SaaS Platform for Child Protection Case Management

intuz.com
Government
Non-profit
Information technology

Challenges in Child Protection Case Management

Child protection agencies face inefficiencies in manual case documentation, fragmented inter-agency communication, lack of standardized data collection processes, and difficulty maintaining compliance with evolving regulations. Existing systems lack AI-powered insights and scalable architecture to support multiple tenants with varying operational needs.

About the Client

A technology solutions provider specializing in digital transformation for child protection and family welfare agencies.

Strategic Objectives

  • Automate case summary generation using AI to reduce administrative burden
  • Implement secure multitenant architecture with data isolation
  • Enable customizable data collection workflows through dynamic forms
  • Establish transparent resource usage tracking with AI-powered cost calculation
  • Improve cross-agency collaboration through centralized case management

Core System Capabilities

  • AI-powered automated case summary generation with on-demand manual triggering
  • Dynamic form builder for customizable data collection templates
  • Subdomain-based tenant isolation with dedicated virtual workspaces
  • Centralized client/case/branch/staff management system
  • Integrated payment gateway for subscription management
  • Real-time collaboration tools for inter-agency communication

Technology Stack Requirements

Node.js
Python
RabbitMQ
Cloud-native infrastructure
PostgreSQL schemas

System Integration Needs

  • Third-party payment processors
  • AI/ML model APIs for natural language processing
  • Cloud storage services for document management
  • Single sign-on authentication providers

Operational Requirements

  • High-availability cloud architecture with 99.9% uptime SLA
  • Role-based access control with HIPAA/GDPR compliance
  • Horizontal scalability to support 10,000+ concurrent users
  • Response time under 2 seconds for 95% of API requests
  • Automated schema migration for tenant-specific configurations

Expected Business Outcomes

The platform will reduce case documentation time by 40%, improve inter-agency collaboration efficiency by 60%, and enable 100% compliance with regulatory requirements through standardized workflows. The multitenant architecture will support rapid onboarding of new agencies while maintaining data security, with projected 30% reduction in operational costs through automated resource optimization.

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