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The bank faces challenges in transitioning from traditional methodologies to Agile frameworks while maintaining compliance in a heavily regulated industry. Existing cross-functional teams require improved self-organization, streamlined online account onboarding processes, and enhanced risk management integration within the new operational structure.
One of Croatia's largest banks with over 100,000 active internet banking users, requiring agile transformation in regulated financial operations
The implementation will enhance customer satisfaction through faster service delivery, improve collaboration with external vendors through standardized Agile practices, and strengthen regulatory compliance. The transformation will enable efficient online account management while maintaining risk control, positioning the bank for continued digital innovation in financial services.