Accessible Legal Information Website Redesign for Low-Income and Multilingual Communities

The organization’s existing website is outdated, difficult to navigate, and does not fully meet the needs of low-income and multilingual users seeking legal information. Users report challenges with usability, accessibility, and trustworthiness, impacting their ability to find critical legal resources efficiently and securely.

A nonprofit organization striving to provide accessible, trustworthy legal resources to low-income and non-English speaking residents through a modern, user-centered website.

• Design a modern, mobile-first website that improves ease of navigation and information findability.
• Implement accessibility features meeting high contrast and WCAG 2.1 AAA standards to serve users with visual impairments and diverse needs.
• Organize content through a clear taxonomy with iconography and filters to facilitate quick searches by content type and legal topic.
• Integrate helpful tools like content sharing, listening, language switching, and quick exit options for sensitive content.
• Enhance search functionality with multi-filter options for better content discovery.
• Incorporate features like related content suggestions and previously reviewed sections to reduce bounce rates and aid user retention.
• Establish a scalable infrastructure supporting current and future content and feature expansions.

• Responsive, mobile-first design ensuring fast load times and optimized viewing across devices.
• High-contrast color palette and accessibility features complying with WCAG 2.1 AAA standards, including color contrast grids.
• Icon-based navigation and filtering system to support multiple languages and improve content scannability.
• Content filters to categorize resources by type (articles, videos, ebooks) and legal topic.
• Tools for sharing, printing, listening, and language translation directly on content pages.
• A prominent 'Quick Exit' button for user safety during sensitive searches.
• Enhanced search with multi-criteria filtering by topic and content type.
• Supplementary content suggestions such as 'Viewers also reviewed' and related content sections.
• 'Previously Viewed' content tracker to assist users in navigation and reduce redundancy.
• Dynamic help footer providing safety guidance and additional resource links after prolonged browsing.

• Accessibility assessment tools to ensure ongoing WCAG compliance.
• Translation service APIs to support multilingual content.
• Content sharing and social media integration platforms.
• Analytics tools for tracking user interactions, search patterns, and content engagement.
• Security modules for safeguarding sensitive user interactions and data.

• High availability and uptime (aiming for 99.9% uptime).
• Fast page load times optimized for mobile and desktop (target load time < 3 seconds).
• Strict adherence to security standards to protect user data, especially for sensitive content.
• Scalable architecture capable of supporting increased traffic and expanding content repositories.
• Accessible across multiple devices and browsers with consistent experience.

The redesigned website aims to significantly improve user engagement, with an estimated 20-30% increase in content discovery efficiency, reduced bounce rates, and enhanced user trust through compliance with accessibility standards. It will better serve low-income and non-English speaking communities, enabling faster access to critical legal resources, thereby improving their legal literacy and access to justice.